Bloom Brothers

Dispensary Agent

Pittsfield, MA - Full Time

Introduction:
Looking to become a part of one of the fastest-growing industries in the country? Our recreational cannabis retail store is located in Pittsfield, MA. We provide a wide variety of high-quality cannabis products and top-notch customer service. The Dispensary Agent position sells marijuana in a Recreational Marijuana Dispensary. As the face of the company who interacts with customers throughout the day, we require excellent customer service skills, product knowledge, and an upbeat. Must be eligible to receive an agent registration card. Knowledge of the marijuana plant and the marijuana products we offer, like concentrates, edibles, topicals, and flower is required. A flexible schedule is required.

Key Duties and Responsibilities:
- Set up the dispensary on a daily basis by following the opening duties checklist, and close down by following the closing duties checklist.
- Greet customers with an enthusiastic and professional demeanor, and ascertain what each customer wants or needs. Spend time with each customer and listen to what they say before making recommendations.
- Educate customers by explaining the effects of a Sativa, an indica, or a hybrid and how different strains/types affect people differently.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Research the lineage of the strains as well as any new strains that are coming to our store. Review our products daily and get to know them. Keep educating yourself in the industry in order to provide the best customer service.
- Use our Point-of-Sale system to ensure transactions and all other relevant information is recorded and tracked accurately.
- Compute daily sales limits, sales prices, and total purchases and receive and process cash or debit payments. -Computer, cash machines, cashless ATMs, and point-of-sale (POS) terminals are used to complete sales transactions.
- Research and maintain accurate and up-to-date information on state and local laws pertaining to recreational marijuana and dispensing recreational marijuana.
- Maintain absolute confidentiality at all times.
- Respond to customer complaints and comments by following the proper chain of command and updating management or your team leads on business performance, new initiatives, and other pertinent issues.
- Assist with product deliveries, product packaging, inventory management, inventory security, and cash security.
 

Employment Requirements:
- Valid driver’s license to prove you are at least 21 years of age.
- Must be able to submit and pass a full background criminal check.
- Job requires having dependable transportation, excellent attendance, being reliable, responsible, and fulfilling job obligations. Ability to manage time and effectively prioritize.
- Courteous manner with customers and fellow staff members. Customer service experience preferred. Job requires working or acting together as a team member for a common purpose or benefit. This includes strong communication skills and being a team player.
- Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Consistency of actions, procedures, methods, principles, expectations, and outcomes.
- Professional and Customer Service oriented.
- Flexibility and ability to adapt to business needs.
- Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
- Job requires a willingness to take on responsibilities and challenges personally.
- Job requires preferring to work with others rather than alone and being personally connected with others on the job.
- Ideally has knowledge of strains, genetics, edibles, and methods of ingestion.
 

Experience: Preferred at least 1 year in retail or 2 years in customer service

Please Note: The above description describes the general nature and level of work being performed by individuals assigned to this role. They do not necessarily encompass all the duties a budtender may be required to perform, as the Company retains the discretion to add or change duties of this position at any time.
Bloom Brothers is an Equal Opportunity Employer

Bloom Brothers is an Equal Opportunity Employer

Apply: Dispensary Agent
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter
Do you have a valid driver’s license?*
What’s your citizenship / employment eligibility?
Desired salary
Earliest start date?*
Can you work weekends?*
Can you work evenings?*
Can you work overtime?
Have you ever been convicted of a felony?*
If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:
References: Please enter names and contact information:*
Social Media Profile
Are you 21 years of age or older?*
Can you pass a criminal background check? This is required for all applicants.*
Are you available to work flexible hours, including evenings, weekends, and holidays?*
Describe any previous experience you have in customer service roles, particularly within the cannabis industry. Tell us what customer service in the cannabis industry looks like to you.*
What is your desired schedule and availability? This specific job posting may require all closing shifts 12 pm -830 pm.*
Are you interested in full-time or part-time?*
On a scale of 1-5, with 5 being the best, how comfortable are you with Customer Service?*
On a scale of 1-5, with 5 being the best, how comfortable are you with Cannabis Knowledge?*
On a scale of 1-5, with 5 being the best, how comfortable are you with Terpenes Knowledge?*
On a scale of 1-5, with 5 being the best, how comfortable are you with Compliance Knowledge?*
Do you have cannabis POS system experience? If so, which POS Software have you used in the past?*
Do you have Metrc Seed-to-Sale System Knowledge? If so, where did you use Metrc in the past?*
On a scale of 1-5, with 5 being the best, how comfortable are you with Cannabis Laws Knowledge?*
Explain your cannabis knowledge, inventory management, or cannabis industry experience, if any:*
Have you undergone any training or certification related to cannabis products or customer service?
What is your understanding of different cannabis strains, their effects, and methods of ingestion?
How do you approach providing excellent customer service in a retail environment?
Can you describe a time when you successfully resolved a customer complaint or difficult situation?
Are you familiar with the regulations and compliance requirements related to selling cannabis products in Massachusetts?
How do you ensure compliance with age verification and ID-checking procedures when serving customers?
Can you commit to attending training sessions or meetings as required for this position?
What do you like about our company?*
Why do you want this job?*
Please list interview availability dates below:*
What are your core values? What is important to you?*
This job is for you if you align with our Company Values
BLOOM BROTHERS COMPANY VALUES:
Customer Service: We strive to provide the best customer service of any dispensary in Massachusetts. This includes service with a smile and access to our agents for education and recommendations.
Education: providing consistent, relevant, and easy-to-understand resources.
Consistency: Costumers can rely on Consistent service. Consistent pricing. Consistent Products. Compassion: Treat all customers, employees, and each other with compassion.
Dependability: Being trustworthy and reliable is at the top of our values. Knowing that someone will not only show up but show up on time, helps us trust each other.
Family: Family-oriented culture with understanding, compassion, honesty, trust, and fairness.

Do you align with our Company Values?
Human Check*